Return, Exchange & Store Credit Policy

We want you to love your ENIRA piece. If, however, something doesn't feel right, eligible products may be returned or exchanged according to the conditions below.

Return / Exchange Window

A return or exchange request must be raised within 3 days of delivery. Requests received after this period may not be accepted.

Eligibility

To be eligible, the jewellery must:

  • Be unused and unworn
  • Be in its original condition
  • Have all original tags and packaging intact
  • Include the original invoice/order details where applicable
  • Not show signs of scratches, damage, alteration, perfume residue, makeup, water damage or wear
  • Successfully pass ENIRA's quality inspection

Items Not Eligible for Return or Exchange

The following products are generally non-returnable/non-exchangeable:

  • Personalised jewellery
  • Engraved jewellery
  • Made-to-order products
  • Customised products
  • Products purchased using certain promotional offers, where specifically stated
  • Products damaged after delivery due to improper use or handling
  • Products returned without prior approval from ENIRA

See our full Personalised & Engraved Jewellery Policy for details.

Refunds

ENIRA generally does not offer refunds to the original payment method for change-of-mind returns. Where an eligible return is approved, ENIRA may provide store credit or exchange, depending on the circumstances and applicable offer. Store credit, where issued, may be subject to a validity period communicated at the time of issuance.

Return Shipping / Handling Charges

A return or exchange may involve a nominal return shipping, pickup or handling charge. Any applicable charge will be communicated before the return/exchange is processed.

Quality Check

All returned products are inspected by our team. A return or exchange will only be approved after the product passes our quality inspection. If a returned product does not meet the eligibility conditions, it may be sent back to the customer.

How to Start a Return or Exchange

Contact us with your Order Number, Registered Mobile Number and a brief description of the issue at enirabyriddhi@gmail.com or WhatsApp 9599854664.