Personalised & Engraved Jewellery Policy
Personalised jewellery is made specifically for you — which also means it cannot normally be resold. Therefore:
Personalised, engraved and customised jewellery is final sale and is not eligible for return or exchange due to change of mind, incorrect personal preference or incorrect selection made by the customer.
Before You Order
Before production, customers are responsible for checking:
- Name spelling
- Initials
- Dates
- Numbers
- Symbols
- Engraving text
- Size
- Colour/finish
- Other customisation details
Once custom production has started, changes may not be possible.
If Something Goes Wrong on Our End
If ENIRA makes a manufacturing mistake or the product arrives damaged, please contact us within 48 hours of delivery with the required photographs/videos. We will review the issue and, where the issue is confirmed to be our responsibility, provide an appropriate resolution.
Contact us at enirabyriddhi@gmail.com or WhatsApp 9599854664 with your Order Number and a brief description of the issue.