Damaged / Wrong / Missing Product Policy
We pack every ENIRA order carefully, but occasionally something may go wrong during transit. If you receive:
- A damaged product
- A wrong product
- A missing product
- A visibly tampered package
please contact us within 48 hours of delivery.
Unboxing Video
We strongly recommend recording a continuous unboxing video from the moment the sealed package is opened. This helps us investigate courier damage, missing items or incorrect products quickly. For certain claims, an unboxing video may be required to process the complaint.
Please retain the original packaging until your issue has been resolved.
How to Raise a Claim
Contact us at enirabyriddhi@gmail.com or WhatsApp 9599854664 with:
- Order Number
- Registered mobile number
- Clear photographs/videos of the product and packaging
- Unboxing video, where available
Our team will review your request and guide you through the next steps.
