FAQs

ENIRA jewellery is made using the material specified on each individual product page. Depending on the design, our pieces may feature stainless steel, premium metal finishes, plating, PVD finishes, stones, crystals or other materials. Please check the individual product description for the exact material and finish of your chosen piece.

Many ENIRA pieces are designed to be water-resistant/water-friendly, depending on the product. However, waterproof does not mean completely immune to wear or damage. Repeated exposure to chlorine, salt water, perfumes, sanitiser, harsh chemicals, sweat and friction can affect the appearance and finish of jewellery over time. For the best longevity, we recommend following our jewellery care instructions.

Our jewellery is designed to provide good resistance to tarnishing and everyday wear. However, no jewellery finish can be guaranteed to remain unchanged forever. Factors such as body chemistry, sweat, cosmetics, perfume, chemicals, humidity, friction and frequency of wear can affect the finish over time. Taking proper care of your jewellery can significantly help maintain its appearance.

The longevity of any gold-coloured finish depends on the type of finish used and how the jewellery is worn. Frequent exposure to perfume, chemicals, chlorine, sweat and friction may gradually affect the finish. Each ENIRA product page should be checked for the specific finish used on that piece.

PVD stands for Physical Vapour Deposition. It is a specialised coating process used to create a durable finish on metal jewellery. PVD finishes are generally more resistant to wear than many traditional plating methods, but they can still experience cosmetic wear over time depending on usage.

Our products are designed with skin comfort in mind, but individual skin sensitivity varies. If you have known sensitivities or allergies to specific metals, please check the material information of the product before purchasing. If you are unsure, contact our customer-support team before ordering.

Absolutely. ♡ Our jewellery is designed with everyday styling in mind. For maximum longevity, we recommend following the care instructions and avoiding unnecessary exposure to harsh chemicals, perfumes, chlorine and excessive friction.

You can, but we recommend removing your jewellery before sleeping whenever possible. Sleeping can create unnecessary friction and pressure on chains, clasps, rings and delicate designs. Removing your jewellery at night can help extend its life.

You can, but we recommend removing jewellery during intense workouts. Sweat, friction and repeated movement can affect jewellery finishes and may also put unnecessary stress on chains, clasps and delicate pieces.

For pieces described as water-resistant or water-friendly, occasional shower exposure may be tolerated. However, regular exposure to soap, shampoo, body wash, hot water and chemicals may affect the finish over time. For maximum longevity, removing jewellery before showering is recommended.

We recommend removing your jewellery before swimming. Chlorinated pools and salt water can be particularly harsh on jewellery finishes.

We recommend removing your jewellery before entering the sea. Salt water, sand and friction can affect jewellery and its finish.

We recommend applying perfume, lotions and other cosmetics before putting on your jewellery. Allow them to dry before wearing your ENIRA pieces.

Gently wipe your jewellery using a soft microfiber cloth. Avoid abrasive materials, harsh jewellery cleaners and chemicals unless specifically recommended by ENIRA.

Store your jewellery in a clean, dry place, preferably in its ENIRA packaging. Keep individual pieces separated to reduce scratching, tangling and friction.

Each product page will provide the available size information wherever applicable. For rings, bracelets and other size-sensitive products, please check the provided size guide before ordering. If you are still unsure, contact ENIRA before placing your order.

Please contact us as soon as possible. If the order has not entered processing, we may be able to modify the size. Once a product has been customised, processed or dispatched, changes may no longer be possible. Size-related exchanges will be subject to ENIRA's applicable exchange policy.

We make every effort to photograph our products accurately. However, the actual appearance of a piece may vary slightly due to lighting, photography and individual screen settings. Minor differences in colour or finish do not necessarily indicate a product defect.

We aim to represent every product as accurately as possible. However, slight differences can occur due to photography, lighting, screen settings and manufacturing batches. The product description and specifications should be considered the primary reference.

This depends on the individual product. The product description will specify whether a piece uses natural stones, crystals, lab-created stones, cubic zirconia or another material. If a product page does not specify this information, please contact us before purchasing.

Yes, selected ENIRA designs may be available for personalisation or engraving. Available personalisation options will be mentioned on the relevant product page.

If the product supports name engraving, you can enter your desired name according to the available character limit and format. Please double-check your spelling before submitting the order.

Yes, where the design supports date engraving. Please carefully check the date before confirming your order.

Selected ENIRA products may offer symbols or special characters for engraving. Available symbols will depend on the product and engraving format.

If ENIRA offers handwriting engraving on the selected product, the required image/file format and quality specifications will be provided at the time of ordering.

Please contact us immediately. If production has not started, we may be able to make a change. Once engraving or production has begun, changes may not be possible.

Please contact us immediately after placing your order. Once personalised production has started, we may not be able to make changes. Customers are responsible for checking their personalisation details before confirming the order.

Personalised, engraved and customised jewellery is generally not eligible for return or exchange due to change of mind or incorrect personalisation details entered by the customer. If ENIRA makes a confirmed manufacturing/personalisation error, please contact us within the applicable claim period — see our Personalised & Engraved Jewellery Policy.

Simply select your product, choose the available options, add it to your cart and proceed to checkout. Enter your shipping and payment details and complete your order. You will receive an order confirmation after successful placement.

If ENIRA offers social/WhatsApp ordering, we will guide you through the process. For the safest shopping experience, always verify that you are communicating through ENIRA's official channels.

If phone ordering is available, our customer-support team can guide you through the process.

Contact us as quickly as possible. We may be able to modify an order only if it has not entered processing, personalisation, packing or dispatch.

Cancellation may be possible if your order has not entered processing or dispatch. Once an order has been personalised, engraved, packed or dispatched, cancellation may no longer be possible. See our Order Cancellation & Modification Policy.

Contact us immediately. If your existing order has not been processed or packed, we may be able to assist.

If the orders have not yet been processed or dispatched, contact our team. We will try to combine them where operationally possible.

Absolutely. ♡ ENIRA jewellery is made to celebrate moments, people and feelings. If gift options or gift packaging are available, they will be displayed during checkout or on the relevant product page.

Yes. Simply enter the recipient's delivery address during checkout. Please make sure the recipient's name, phone number and address are correct.

If gift-message service is available for your order, the option will be displayed during checkout or communicated by our team.

Available payment methods will be displayed at checkout. These may include options such as credit cards, debit cards, UPI, net banking, digital wallets, and Cash on Delivery, where available.

COD may be available for selected locations and orders. Availability can depend on your pincode, order value, product category, courier availability and other operational factors — see our COD Policy.

COD may not be available for every pincode, product or order. It may also be temporarily restricted because of courier limitations, promotional restrictions or order-related factors.

If a COD charge applies, it will be displayed at checkout before you confirm your order.

Don't worry. First, check whether you received an order confirmation. If the order was not created but the amount was deducted, please contact us with your payment/order details. The amount will generally be handled according to the payment gateway/bank's settlement and reversal process.

After dispatch, estimated delivery is generally 2–4 working days for metro cities and 3–7 working days for other locations, with additional time for remote locations. Personalised and made-to-order pieces may require additional processing time. See our Shipping & Delivery Policy.

Orders are generally processed and dispatched within 1–3 working days after successful order confirmation. Personalised, engraved, customised and made-to-order products may require additional time.

Once your order is dispatched, tracking details will be shared through the contact information provided during checkout.

Yes. Once your order has been dispatched, you will receive tracking information. You can use the tracking details to follow your shipment.

Sometimes courier tracking can take time to update, particularly shortly after dispatch or during transit between facilities. If the tracking has not updated for an unusually long period, contact ENIRA and we will help you check the shipment status.

Please don't worry. Delivery timelines are estimates and can occasionally be affected by courier delays, weather, festivals, high order volumes, incorrect addresses or other circumstances beyond our control. Contact us if your order has significantly exceeded the estimated delivery period and we will help investigate.

We can forward your request to the courier where possible, but a specific delivery date cannot always be guaranteed.

Unfortunately, specific delivery time slots generally cannot be guaranteed because deliveries are managed by our courier partners.

Contact us immediately after placing the order. Address changes may be possible before dispatch but cannot be guaranteed after the parcel has been shipped.

Contact ENIRA immediately. If the parcel has not been dispatched, we may be able to update the address. If it has already been dispatched or returned due to an incorrect address, additional shipping charges may apply for re-dispatch.

The courier partner may make additional delivery attempts. Please ensure that you are available at the provided address and that your phone number is reachable. Repeated failed delivery attempts may result in the parcel being returned to ENIRA.

Yes, where permitted by the courier partner. Please ensure that the person receiving the parcel is aware of the delivery.

If the package appears significantly damaged or tampered with, please document the condition before opening it and contact ENIRA immediately. We strongly recommend recording a continuous unboxing video. See our Damaged / Wrong / Missing Product Policy.

Please contact us within 48 hours of delivery. Share your order number along with clear photographs/videos of the product and packaging. Our team will investigate and assist you.

Contact us within 48 hours of delivery with your order number, photos/videos of the package, unboxing video (if available) and details of the missing item. We will investigate the issue and assist you.

Eligible non-personalised products may be returned according to ENIRA's Return & Exchange Policy. The product must be unused, unworn, undamaged and in its original packaging.

Return/exchange requests must generally be raised within 3 days of delivery.

Eligible products may be exchanged according to ENIRA's exchange policy. Personalised, engraved and customised products are generally not eligible for exchange due to change of mind.

For eligible change-of-mind returns, ENIRA generally offers store credit or exchange rather than a refund to the original payment method, subject to the applicable policy. If the issue is related to a confirmed manufacturing error or incorrect product received, ENIRA will determine the appropriate resolution.

Return/pickup charges may apply depending on the reason for the return and the applicable ENIRA policy. Any applicable charges will be communicated during the return process.

Engraved and personalised products are generally final sale and cannot be returned or exchanged due to change of mind. If there is a confirmed manufacturing or engraving error made by ENIRA, please contact us.

Sale, promotional or clearance products may have different return/exchange conditions. Please check the specific terms mentioned with the offer or product before purchasing.

If the product is eligible for exchange, we may allow an exchange according to the applicable exchange rules and availability. Any difference in price may need to be settled accordingly.

Please contact ENIRA with your order details and clear photographs of the issue. Our team will review whether the issue appears to be a manufacturing defect or normal wear/damage.

Contact our customer-support team with your order number and photographs/videos. We will review the issue and guide you regarding the available resolution.

Minor scratches can occur through normal wear, contact with other jewellery, surfaces or objects. If you believe the product arrived scratched, contact us within the applicable damage-reporting period with photographs/videos.

Please contact us with photographs and your order details. Colour changes can occur for different reasons, including exposure to chemicals, perfume, sweat, chlorine, salt water, friction or normal wear. Our team will assess the situation and guide you accordingly.

Stop wearing the piece and contact us if you believe there is a product-related issue. Individual skin sensitivities can vary, and ENIRA cannot guarantee that every material will suit every person. If you have known metal allergies, please check the product material before purchasing.

Small variations may occur between manufacturing batches, finishes and individual pieces. These do not necessarily indicate a defect. If you believe the difference is significant, contact our team with photographs and your order details.

International shipping may be available to selected countries. Available destinations and shipping charges will be displayed at checkout where applicable. See our International Shipping page.

International customers are responsible for applicable customs duties, import taxes, tariffs and local clearance charges imposed by the destination country.

International deliveries may be delayed due to customs clearance, local courier operations, weather, holidays or other factors beyond ENIRA's control.

Yes. Simply enter the recipient's shipping details at checkout.

Where possible, billing information can be handled digitally or separately so that the recipient experience remains gift-friendly. For specific gifting requirements, please contact us before ordering.

If ENIRA's gift-message option is available, you can add your message during checkout.

If our website allows guest checkout, you can place an order without creating an account. Creating an account may make it easier to track your orders and manage your information.

First check your spam, junk or promotions folder. If you still cannot find it, contact ENIRA with the mobile number/email address used during checkout.

Contact us as soon as possible. We may be able to update your details before the order is dispatched.

You can contact us through our official customer-support channels — email enirabyriddhi@gmail.com, WhatsApp 9599854664, or Instagram @enirabyriddhi. Please keep your order number ready for faster assistance.

ENIRA is created around the idea that jewellery can mean something. A name. A memory. A relationship. A feeling. A reminder. Or simply you. We create pieces that are made to be worn, gifted, remembered and made part of your everyday story. Because jewellery is beautiful. But jewellery with meaning stays with you.

We'd love to help. Reach out to ENIRA through our official support channels and our team will be happy to assist you. Your question matters to us — because your experience matters to ENIRA. ♡